Parece simples resolver, afinal, se o fornecedor é ruim e não faz o combinado, faça a rescisão do contrato e encontre outro melhor. Porém, de qual fornecedor se fala? O que está combinado? Em que termos a rescisão de contrato pode ser feita? Onde encontrar outro fornecedor melhor? Ele será mesmo melhor? Considerando que o dito “fornecedor ruim” serve ao condomínio a muito tempo, vale perguntar: o fornecedor é mesmo ruim ou se esta maximizando um problema eventual?

fornecedores ruinsÉ comum condomínios enfrentarem problemas com fornecedores. No entanto, a maioria não sabe entender adequadamente o porquê e como isto se dá, ou se identificou corretamente o responsável, pois às vezes a cadeia do serviço envolve vários fornecedores que se complementam.

Por vezes é difícil separar fornecedores ruins dos bons devido a desorganização do próprio condomínio.

É um tiro no próprio pé uma decisão apressada, seja ela somente do síndico ou com assessoramento do Conselho. É muito importante o condomínio ter um método simples e acessível aos membros da gestão para facilitar o trabalho. Considere o seguinte:

Cadastro de fornecedor:

Tenha no condomínio (evite o celular particular) o registro dos fornecedores, com endereço, telefone, e nome do contato. Se a organização da instituição for a do indivíduo, na ausência deste haverá prejuízo ou atrasos para o condomínio. Na troca de gestão, com certeza, haverá perda de informações importantes;

Arquivo de contrato:

Organize em arquivo os contratos. Tenha sempre a última versão disponível. Releia as cláusulas para cumprir as obrigações do condomínio e cobrar as obrigações do contratado. A gestão de contrato permitirá avaliar adequadamente a qualidade do seu fornecedor;

Registro das ocorrências:

Registre as manutenções (data, motivo da mesma, valor, técnico responsável), pois isto  permite gerir adequadamente os bens do condomínio. Estas informações embasam decisões sobre possível troca de equipamentos velhos por outros mais novos e modernos;

Serviço ruim ou mal prestado é problema sério para o condomínio e os condôminos, mas a desorganização, a gestão improvisada pode trazer prejuízos maiores. Não faça gestão por impulso emocional, tenha dados, seja criterioso e científico. Se o condomínio é grande e envolve muitos equipamentos comunitários, isto tudo é ainda mais importante. Construa com o fornecedor uma relação comercial confiável, baseada no contrato. Ele sempre terá interesse de bem atender, afinal a concorrência está sempre por perto para fazê-lo melhorar.

A  palavra-chave da boa gestão é organização.  Não dê mais tiros no pé. Com organização, se o elevador quebra, se infiltrações aparecem, se há uma pane elétrica, além do síndico, outros poderão tomar as providências para os devidos consertos.

cadastro de fornecedores ruinsBaixe aqui um modelo de ficha para cadastro dos fornecedores!

dica: crie uma pasta no seu computador de fornecedores, faça uma ficha para cada um deles e disponibilize para todos os membros da sua gestão.

Já teve algum problema grave devido a fornecedores ruins?

Compartilhe com a gente, deixe o seu comentário!

Até a próxima!

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